Due to health concerns and the safety of our customers, returns will be accepted in original packaging form. No open or used pieces will be accepted for return. Returns must be requested within 48 hours of received merchandise. Internal Office approval must be received before return can be made. Cost of returns will be decide upon once product is received by VIP Extensions. Total refunded amount will be decided on a case by case basis. For returns contact support@vipextensions.com. Please allow 24 - 72 hours for response for return review.